Help Center

Need a hand? We've gathered the most common questions about using plekk as a driver or host. plekk is a marketplace that connects people with parking spaces, and all activities and liabilities remain between the users involved.

What is plekk?

plekk is a marketplace that connects drivers looking for parking with hosts who have available driveways or private spaces. We facilitate the connection and booking process but do not operate or manage the parking spaces ourselves.

How do bookings work?

Drivers can search for nearby spaces, review availability, and complete bookings through plekk. Hosts confirm the reservation and provide arrival instructions. Payment is handled securely through our platform and passed along to the host after the stay.

Who is responsible for the vehicle while parked?

Hosts and drivers are responsible for ensuring the space is safe and the vehicle is secure. plekk does not provide insurance or accept liability for damage, theft, or disputes between users.

How can I contact support?

You can reach us at support@plekk.com. We typically respond within one business day.

Can I cancel a booking?

Each listing includes a cancellation policy defined by the host. Review the policy before booking and contact the host directly through the messaging tools for any changes.

Still need help?

Our support team is happy to answer questions about your account, listings, or bookings. plekk does not provide emergency roadside assistance—in urgent situations, contact local authorities.

Safety reminders

  • Inspect the space

    Hosts should keep their space well maintained, and drivers should inspect the area before leaving their vehicle.

  • Document condition

    Both parties should document the state of the vehicle and parking area at check-in and checkout to help settle any disputes.

  • Communicate clearly

    Use plekk messaging to share arrival instructions, access details, and any special considerations. Keep all communication within the platform.

  • Understand the risks

    plekk does not provide insurance or guarantee the condition of vehicles or spaces. Hosts and drivers assume all risks related to bookings, including damage or theft.